FAQs
How does DiRx get my prescription?
Please have your provider send your prescriptions to us either digitally or via fax. E-Scripts can be sent to DiRx – in Sunrise FL. Our NCPDP # is 5707801. Or, providers and current pharmacies can send prescriptions via fax by sending to 833-347-9329. Prescriptions must be sent directly by your prescriber.
When do I pay for my medication?
Once we receive and verify the prescription, we will contact you via Text or Phone call to gather credit card information and share co-pay amounts if applicable. Unfortunately, we cannot gather your Credit Card information until we are ready to process the order.
How long will it take for my order to be processed?
Orders generally ship within 24 hours of your order being placed. Ground shipping (2-7 business days) is included with all orders at no cost. Expedited shipping is available for an additional cost.
Can I order my medication before you receive the prescription from my prescriber?
No. Your prescription must be received and authorized prior to placing your order.
Can I order online?
At this time, all CapitalRx orders must be placed over the phone with our dedicated Customer Care team at 877-367-3479. Please have your CapitalRx information available when placing your call.
Can I cancel my order?
Once your order has been placed, a claim has been submitted on your behalf. Orders cannot be cancelled once a claim has been submitted.
Can I sign up for auto-refills?
Auto-refill options are not currently available through CapitalRx.
How are my medications shipped?
We carefully package prescriptions to keep your medicine safe. We’ll ship your order to you in non-descript packaging for privacy. Medications are shipped USPS ground and are subject to your postal carrier’s standard treatment and delivery.
Where is my medication shipped from?
We fill and ship prescriptions from our own nationally licensed pharmacy in Sunrise, Florida.
Great news!
You can now place Rx orders for your pets.
Fill out this form with your pet’s information to create a
profile that matches your vet’s (and prescription) records.
Pet Profile All fields required
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EUTHYROX®, a branded
Levothyroxine is also available.
Tap here to know more
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