DiRx is an online pharmacy that delivers FDA-approved generic medicines right to your door. Because we believe everyone should have access to affordable medicine, we are a cash-based pharmacy and will never ask you for insurance. We're here to help you get the medicines you need at a price you can afford.
No, we don’t take health insurance. We work to keep the cost of our generic medicines low so that it’s affordable, even without coverage.
Currently, we accept most major credit and debit cards as forms of payment. We are continuing to explore other payment options.
Not at this time. We are working to accept payments from both health savings accounts (HSAs) and flexible savings accounts (FSAs). We will update our payment options once available.
When you check out as a guest, you pay for the cost of your medicine and shipping fees (detailed in the Shipping section.)
When you sign up for DiRxChoice, you just pay for the price of your medicine and get free shipping for the first 90 days, through our trial period. After the first 90 days, you pay the cost of your medicine and a low, month to month DiRxChoice program fee. This gives you free shipping on all orders and extra savings on your medicine.
Learn more about the benefits of DiRxChoice.
We have streamlined and minimized the number of supply chain layers to bring generic medicines directly to you. Hence the name DiRx - a combination of Direct + Rx!
Yes. You must have an existing prescription, or your prescriber must write you a new prescription, before you can order our Rx medicines.
We’ll take care of transferring your prescription for you. After selecting your medicine, you can choose whether:
Yes, through your DiRxChoice program, we can automatically refill your medicines for the duration of your prescription. We’ll send you reminders before each refill to give you peace of mind. This also gives you the chance to update your information, as needed.
Yes, just tell your prescriber to electronically send your prescription to DiRx, or fax it to DiRx, or just give us your prescriber’s name and number when ordering and we’ll take care of the rest for you.
No! Insurance is not part of the DiRx experience, so neither are insurance or pharmacy benefit manager (PBM) denials. With DiRx, all decisions are between you, your doctor and DiRx pharmacists.
We carry hundreds of the most commonly used FDA-approved, generic medicines. If you don’t see your medicine on our list, our customer service team would be happy to help. If there’s a generic available, we will find it, source it, and ship it to you promptly.
We only carry FDA-approved generic medicine.These generics are approved by the FDA after a stringent review of their bio-equivalence data to ensure that they are comparable to the Brand product, only made available for much less.In certain cases, we also carry Authorized Generics that are basically generics made by the same brand companies.
Our pharmacists are a quick call away to answer any questions that you may have at 877-FOR-DIRX.
Whether or not a generic is prescribed is a conversation between you and your doctor.
Generic medicine is safe, effective, has the same active ingredients and works the same as the brand name — but it costs a lot less. Authorized generics are brand product, manufactured by the same company, on the same production line but with a different label. Same ingredients, color and shape.
Our medicines are all FDA-approved and sourced from generic drug companies based in the United States. We have built lasting relationships with companies committed to quality production standards. And each of our manufacturers strictly adheres to federal regulations.
Our generic medicines are FDA-approved and quality controlled. You can order with confidence knowing that your medicine is safe and works just as well as a brand name option.
We carefully package prescriptions to keep your medicine safe. And we will ship your order to you in non-descript packaging for privacy. Your medicine should arrive safely to your home on schedule or within days of placing your order.
We’re available in most states, and our DiRxChoice plan and shipping will be available soon to our friends in Alabama, California, Georgia, Kansas, Maine, Missouri, Nebraska, New Hampshire, North Carolina, & Puerto Rico. We’re also not currently available in American Samoa, Guam, the Northern Mariana Islands, Puerto Rico and the U.S. Virgin Islands.
Please create a free account, and we’ll notify you as soon as we’re available in your state or territory.
Yes! When you sign up for DiRxChoice all of your orders and any automatic refills will ship for free. Other shipping charges for standard orders and expedited options are detailed below.
Shipment Type | Standard | DiRxChoice | |
|---|---|---|---|
If your medicine requires refrigeration, we will send it in a water-resistant sleeve and include an icepack. We ship all refrigerated items for next day delivery.
Generally, we ship medicine via USPS. It should arrive promptly within standard delivery times. In some cases, we can expedite and ship your medicine overnight for a small fee, as detailed in our shipping fees.
Yes. We believe everyone should have access to affordable medicine, so we deliver to any address in the United States.
Our app makes it easy to change your shipping address, Rx and payment preferences between automatic refills or before placing a new order.
If your medicine is damaged in transit, or if you suspect that your order was lost or stolen, please contact customer service at 877-FOR-DIRX to discuss replacement options.
No. All customers have the option of checking out as a guest. However, if you have regular or recurring medicine needs, signing up for DiRxChoice will give you the most savings.
For a very low monthly fee, you can sign up for DiRxChoice and receive:
Learn more about the benefits of DiRxChoice.
Yes! You can create a profile up to three additional family members under your account when you sign up for DiRxChoice. We remember past prescriptions and orders to make re-ordering quick and simple. Prescription drugs are only intended for the patient they are prescribed for.
Learn more about saving on your family’s medicine with DiRxChoice.
DiRxChoice come with a 90-day free trial! During that time, you will enjoy free shipping and ONLY pay for the price of your medication. If you decide to continue with DiRxChoice, your monthly program fee and automatic refill will be charged on the day that your order is processed for shipment (typically five business days before your current prescription runs out).
To fill your prescription, we need your:
We take your personal information seriously. All of your prescription and personal information is stored safely on-site in a Health Insurance Portability and Accountability Act (HIPAA) and protected health information (PHI)-compliant server. You can request a copy of your information at any time by calling 877-FOR-DIRX.
Our team of pharmacists checks every new drug against your current medicines. We always recommend checking with your primary care doctor to confirm there are no negative effects. That way we can make sure it all works together to keep you healthy. Our customer care team is available 24/7 if you have questions or concerns after you receive your order.
In order to safely and promptly ship medicine to all 50 states, we partner with a fulfillment pharmacy licensed by the Pharmacy Boards of all 50 states and accredited by the National Association of Boards of Pharmacy (NABP).
Unfortunately, we cannot accept returns of prescription products for reuse or resale due to regulations governing prescription medicines in most states. All sales are final. For any additional help, please contact us at care@dirxhealth.com or call us toll-free at 877-FOR-DIRX.
Please dispose of prescription medication securely. If you have questions, please visit this FDA website.
If you have questions about ordering, order status or how DiRx works, our customer service team is available 24 hours a day at 877-FOR-DIRX.
If you have questions about your medicine, our pharmacists are available at 877-FOR-DIRX during the following times:
Mon-Fri 9 am - 9 pm ET
Sat 9 am - 2 pm ET, closed Sun