You have questions. We have answers.

About DiRx

Who is DiRx?

DiRx is a licensed and accredited online pharmacy based and operated in the US. We deliver FDA-approved generic medicines right to your door. We believe everyone should have access to affordable medicine, and we have worked directly with manufacturers to provide the lowest cost for the most commonly prescribed medications. DiRx is a cash-based pharmacy, therefore you do not need insurance to purchase. We are here to help deliver the medicines you need at a price you can afford.

Payments

Do you take insurance?

No, we don’t take health insurance. We work to keep the cost of our generic medicines low so that it’s affordable, even without coverage. You may find our direct price cheaper than your copay in many instances.

What are my payment options?

Currently, we accept most major credit and debit cards, HSA and FSA cards as forms of payment. We are continuing to explore other payment options.

Can I pay with my HSA or FSA?

Yes, we accept payments from both health savings accounts (HSAs) and flexible savings accounts (FSAs).

What do I have to pay for?

There are no membership fees with DiRx. You just pay for the price of your medicine. We’ll even ship it to you FREE with ground shipping! (See Shipping and Delivery for other shipping options)

How are you able to offer such low prices?

We have streamlined and minimized the number of supply chain layers. In other words, we’ve cut out the middlemen to bring generic medicines directly to you. Hence the name DiRx - a combination of Direct + Rx!

Prescriptions

Do I need a prescription to order medicine?

Yes. You must have an active US prescription. When you place your order, you will let us know where to locate your prescription (with your provider or previous pharmacy) and we’ll handle the rest for you!

What if another pharmacy has my prescription?

We’ll take care of transferring your prescription for you. After selecting your medicine, you can choose whether:

• Your prescriber will send your prescription to DiRx;
• You would like DiRx to contact the prescriber to request your prescription; or
  
• You would like us to transfer your prescription from another pharmacy for you
  

Do you automatically refill medicines?

Yes, DiRx can automatically refill your medicines for the duration of your prescription as long as you choose an auto-refill option at checkout. We’ll send you reminders before each refill to give you peace of mind. This also gives you the chance to update your information, as needed.

Can I get a new prescription sent to DiRx?

Yes, just tell your prescriber to electronically send or fax your prescription to DiRx – just as you would with any pharmacy.

• To send an e-script to DiRx (NCPDP #5707801) or fax to 833-347-9329.
• Or just give us your prescriber’s name and number when placing your order and we’ll take care of the rest for you.
  

Do I need insurance to order from DiRx?

No! Insurance is not part of the DiRx experience, so neither are insurance or pharmacy benefit manager (PBM) denials. With DiRx, all decisions are between you and your doctor. A DiRx pharmacist is there for assistance with every step.

Available Medicine

What if I don’t see my medicine?

We carry over 1,200 of the most commonly used FDA-approved, generic medicines. If you don’t see your medicine on our list, check in with our Customer Care team or create an account to join our mailing list and stay informed on our latest product additions, promotions and health tips.

How do I know if generic is the best option for me?

We only carry FDA-approved generic medicine. These generics are approved by the FDA after a stringent review of their bio-equivalence data to ensure that they are comparable to the brand-name product. In certain cases, we also carry Authorized Generics that are basically generics made by the same brand companies. Read more about generic medications here.

Our pharmacists are a quick call away to answer any questions that you may have at 877-FOR-DIRX.

Does generic medicine work the same as brand name?

Whether or not a generic is prescribed is a conversation between you and your doctor.

Generic medicine is safe, effective, has the same active ingredients and works the same as the brand name — but it costs a lot less. Authorized generics are brand product, manufactured by the same company, on the same production line but with a different label. Same ingredients, color and shape.

Where does your medicine come from?

Our medicines are all FDA-approved and sourced from generic drug companies based in the United States. We have built lasting relationships with companies committed to quality production standards. And each of our manufacturers strictly adheres to federal regulations.

How do I know your medicine is high quality?

Our generic medicines are FDA-approved and quality controlled. You can order with confidence knowing that your medicine is safe.

Annual Savings Plan

What’s included in an Annual Savings Plan?

Each DiRx Annual Savings Plan option includes a set list of commonly prescribed medications that are available at no additional cost for the 3-month (quarterly term) or 12-month (annual term) following the purchase of the Annual Savings Plan and according to the payment term selected upon purchase. Medications ordered must be prescribed to the Savings Plan holder with an active US prescription. Refills must not exceed the quantity approved by your prescriber or the term of your plan. Choosing quarterly payment terms requires that your order not exceed a 90-day supply per quarter for each eligible medicine to be included in your plan. Each plan includes free standard shipping on all orders, 24/7 access to Customer Care and Extended Pharmacy support hours.

How many refills of my prescription are included in an Annual Savings Plan?

Your Annual Savings Plan covers as many refills of medicines that are included in your Annual Savings Plan as your prescriber approves, and as are available from DiRx, not to exceed the time limit term of your plan. Choosing quarterly payment terms when you purchase your Annual Savings Plan requires that your medicine purchase not exceed a 90-day supply per quarter of eligible medicine in order to be included in your plan.

What happens if I purchase an Annual Savings Plan but my medicines are not included?

DiRx guarantees inclusion for only those medicines indicated in the details of each respective Annual Savings Plan. Please ensure that your specific medication(s) is included in your Annual Savings Plan prior to purchase. The full offering of each Annual Savings Plan can be found here.

What if I need to fill a prescription not included in my Annual Savings Plan?

Medicines not included in your Annual Savings Plan that are offered by DiRx can be purchased outside of your plan for the everyday low price with a valid US prescription.

What happens if I don't need any medicine during the term of my Annual Savings Plan?

Please be sure to evaluate your medicine needs and active US prescriptions against the medicines included in each plan to determine whether an Annual Savings Plan is right for you. Annual Savings Plans include a set list of medicines. Inability to utilize your Savings Plan to access free medicines during the terms of your plan will not entitle you to a refund.

If I upgrade my Annual Savings Plan, will I have to pay for the full plan value upfront?

If your prescription needs change and you want to upgrade from the Annual Savings Plan to the Annual Savings Plan Plus, please contact Customer Care. Plan upgrade pricing will be determined on a pro-rata portion of how much time is remaining in the term of your current plan.

Can I use the Annual Savings Plan to cover medicine for my family members?

The Annual Savings Plan is available for purchase for anyone in need of prescription medications included in the plan. Plan benefits are available only for active US prescriptions that have been prescribed to the individual for whom the Annual Savings Plan was purchased and allocated and only for those medicines included in the Annual Savings Plan that was purchased. Plans may be purchased for individual members of a household or those under your care. Plan benefits cannot be transferred to other individuals after purchase so it’s important to appropriately indicate the correct patient profile when purchasing the plan.

When will you charge my card if I purchase an Annual Savings Plan?

At the time of purchase, you can choose quarterly or annual payment terms. If you choose annual terms, your card will be charged the full annual plan price at the time of purchase. If you choose quarterly terms, then your first quarterly charge will occur at the time of purchase. Your plan will auto-renew at the end of each term. Billing for plan renewals will occur according to the payment terms chosen with the previous plan purchase.

Can I cancel my Annual Savings Plan at any time?

An Annual Savings Plans cannot be cancelled outside of the renewal period. The renewal period is 7 days prior to your next payment date. Cancellations must be requested during the renewal period and will go into effect for the following term. Please contact Customer Care during your renewal period if you wish to cancel your plan renewal. Plans not cancelled during the renewal period will automatically renew for another annual term or quarterly term payments, according to the payment term designated at purchase.

Can I downgrade my Annual Savings Plan?

Plans cannot be downgraded outside of a renewal period. The renewal period is 7 days prior to your plan’s next payment date. Please contact Customer Care during your renewal period if you wish to downgrade your plan. Customer Care can be reached at (877-367-3479) If a medication included in your plan becomes unavailable during your term, then DiRx will make every effort to accommodate your requirements for the remainder of your term.

Can I sign up for auto-refills with an Annual Savings Plan?

Medicines included in your plan are available for auto-refills as approved by your prescriber and not to exceed the term of your plan. If your Annual Savings Plan was purchased with quarterly payment terms, refills must not exceed a 90-day supply per quarter to be included in your plan.

Can I use a promotional code to purchase an Annual Savings Plan?

Annual Savings Plans offer tremendous value and are not eligible for any existing or future DiRx promotions.

Can I use my HSA or FSA funds to purchase an Annual Savings Plan?

Unfortunately, subscription billing programs are not approved for use by HSA or FSA accounts.

Shipping and Delivery

How will you ship my medicine?

We carefully package prescriptions to keep your medicine safe. We’ll ship your order to you in non-descript packaging for privacy. Your medicine should arrive safely to your home on schedule within days of the validation of your prescription.

Are you available where I live?

We are fully licensed and ship for free to all 50 states + DC. We’re currently not available in American Samoa, Guam, the Northern Mariana Islands, Puerto Rico and the U.S. Virgin Islands.

Please create an account to join our mailing list and stay informed on our latest availability, product additions, promotions and health tips.

Do you offer free shipping?

Yes! All of your orders and any automatic refills will ship for free via USPS First Class. Other shipping charges for standard orders and expedited options are detailed below.

My medicine has to be refrigerated. How will you safely deliver it?

If your medicine requires refrigeration, we will send it in a water-resistant sleeve and include an icepack. We ship all refrigerated items for next day delivery.

How fast will I get my medicine?

Generally, we ship medicine via USPS. It should arrive promptly within standard delivery times. In some cases, we can expedite and ship your medicine overnight for a small fee, as detailed in our shipping fees.

Will you deliver to a PO box?

Yes. We believe everyone should have access to affordable medicine, so we deliver to any address in the United States.

What if my information changes?

It’s easy to change your shipping address, prescription and payment preferences between automatic refills or before placing a new order. Just login to your account and view your options from the menu on the left-hand side of your dashboard.

What if my medicine is damaged, lost or stolen in the mail?

If your medicine is damaged in transit, or if you suspect that your order was lost or stolen, please contact customer service at 877-FOR-DIRX 24/7 to discuss replacement options.

Ordering

Do I have to sign up to order?

No. Everyone has the option of checking out as a guest. However, if you have regular or recurring medicine needs, you must create an account to take advantage of auto-refill options or manage and track your orders.

What benefits come with signing up for a free account?

• Easily manage, track and reorder your medicines
• Save time and money by choosing auto-refill with your orders to lock in the lowest prices and receive your orders automatically
• Lowest prices on 90-day automatic refills
• Create profiles for all your family members to manage your family’s medicine needs all in one place

Can I order medicine for my family?

Yes! You can create additional profiles for family members under your account when you create an account. We remember past prescriptions and orders to make re-ordering quick and simple. Prescription drugs are only intended for the patient they are prescribed for. Prescriptions for multiple family members can be placed on the same order as well.

When will I be charged for my order/automatic refills?

You will be charged on the day that your order is processed for shipment (typically five business days before your current prescription runs out).

What information do I need to provide before I can order medicine?

To fill your prescription, we need your:

• First and last name
• Date of birth
• Email address
• Phone number
• Medicine name and strength
• Medicine prescriber
• Payment method
• Health questions

How will you keep my information secure?

We take your personal information seriously. All of your prescription and personal information is stored safely on-site in a Health Insurance Portability and Accountability Act (HIPAA) and protected health information (PHI)-compliant server. You can request a copy of your information at any time by calling our Customer Care team at 877-FOR-DIRX.

I take more than one medicine. How can I be sure they’re safe to take together?

Our team of pharmacists checks every new drug against your current medicines. We always recommend checking with your primary care doctor to confirm there are no negative effects. That way we can make sure it all works together to keep you healthy. Our customer care team is available 24/7 if you have questions or concerns after you receive your order.

Where is the medicine mailed from?

We fill and ship prescriptions from our Florida pharmacy facility.

What if there is an error with my order?

If there is an error with your order caused by DiRx, please contact our Customer Care team within 48 hours of receipt at 877-FOR-DIRX , or reach out to us by email at care@dirxhealth.com . We will gladly replace your order at no additional cost.

Returns and Refunds

Unfortunately, we cannot accept returns of prescription products for reuse or resale due to regulations governing prescription medicines in most states. All sales are final. For any additional help, please contact us at care@dirxhealth.com or call us toll-free at 877-FOR-DIRX.

Please dispose of prescription medication securely. If you have questions, please visit this FDA website.

I have more questions.

If you have questions about ordering, order status or how DiRx works, our customer service team is available 24 hours a day at 877-FOR-DIRX.

If you have questions about your medicine, our pharmacists are available at 877-FOR-DIRX during the following times:

Mon-Fri 8 am - 5 pm ET

Sat 9 am - 5 pm ET, closed Sun